Privacy Policy

Effective September 10, 2026

This policy explains how Lopez Brothers Tech Support handles information submitted through our website or provided while arranging and delivering services.

Information we collect

We may collect your name, email address, phone number, preferred contact method, service ZIP code, device information, description of the requested help, communications with us, appointment details, and records reasonably needed to provide service. Please do not submit passwords, payment-card details, medical information, or other sensitive information through the website form.

How we use information

We use information to respond to inquiries, determine whether a request is within our scope, prepare estimates, schedule and deliver services, communicate about appointments, maintain appropriate business records, improve our services, prevent abuse, and comply with legal obligations.

Website form and email

Website requests are delivered to our shared business inbox. Email is not guaranteed to be completely secure, so customers should avoid sending unnecessary sensitive information. Basic session information may be used to limit repeated form submissions and reduce automated abuse.

Language preference and browser storage

The website may store your English or Spanish language preference in your browser's local storage. This allows the site to remember your choice on later visits. You can remove this preference through your browser settings.

Sharing

We do not sell personal information. We may share information with service providers that support ordinary business operations, when needed to complete an approved service, when you direct us to do so, or when disclosure is required by law or reasonably necessary to protect customers, the business, or others.

Retention

We retain information only as long as reasonably needed for the purposes described above, including customer service, business records, dispute resolution, security, and legal obligations. Retention periods may vary depending on the nature of the record.

Security

We use reasonable administrative and technical precautions appropriate for a small service business. No website, email system, storage method, or transmission is completely secure, and we cannot guarantee absolute security.

Access, correction, or deletion

You may contact us to request access to, correction of, or deletion of information you previously provided. We may need to verify your identity and may retain information when reasonably necessary for legal, security, payment, warranty, or recordkeeping purposes.

Do Not Track

Because there is no consistent industry standard for responding to browser “Do Not Track” signals, this website does not currently respond differently to those signals.

Children

Our services are intended for adults arranging technology support. We do not knowingly collect personal information from children through the website. A parent or legal guardian should contact us if they believe a child submitted information.

Changes to this policy

We may update this policy as our services or practices change. The effective date at the top of this page identifies the current version.

Contact us

Questions or privacy requests may be emailed to lopezbros@lopeztechsupport.org.

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